duar88 Platform Privacy Notice

This page describes what we collect when you use duar88 and how we keep that data protected. We take your privacy seriously and handle your personal information with the same care we apply to account security, deposit processing, and live-dealer operations across our platform.

When you create a duar88 account, join our live blackjack tables, place a wager on Liga 1, or withdraw funds via DANA or e-wallet, we collect information necessary to verify your identity, process your transactions, and comply with anti-money-laundering law. This policy explains what data we collect, how we use it, how long we keep it, and the rights you have over it.

Our commitment is transparency: we do not sell your data to marketers, we do not share it with unrelated third parties, and we use it only for the purposes outlined here. If you have questions about how we handle your information, our support team can clarify any section of this policy.

What Data We Collect on duar88

We collect information in several categories. When you register a duar88 account, we ask for your full name, email address, date of birth, phone number, and residential address. We use this to create your account, verify your identity, and comply with regulatory requirements.

To enable deposits and withdrawals, we collect information about your payment methods. If you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, Mandini, local payment, or online payment, we record the payment method type, transaction amount, and timestamp. We do not store your full card number or bank account number; payment processors retain that sensitive data and we receive only a confirmation that the transaction succeeded.

For identity verification, we collect government-issued identification documents. You upload a photo of your national ID, passport, or driver's license as part of our Know Your Customer (KYC) process. We extract your identity number and name from the document, verify it matches your account details, and then store the document securely. This verification is required before you can withdraw funds.

Account Data

Name, email, date of birth, phone, address collected at registration.

Payment Records

Deposit and withdrawal history, payment method type, amounts, dates.

Identity Documents

Scanned government ID, passport, or licence used for KYC verification.

Gaming Activity

Bets placed, games joined, live-dealer table sessions, account balance history.

We also collect your gaming activity. Every bet you place on our sportsbook, every hand you play at our live roulette or baccarat tables, every spin on our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) is recorded with a timestamp and outcome. This data helps us track account activity, detect fraud, and settle disputes if you query a bet result.

We collect information about your device and connection. When you access duar88 from your browser or mobile app, we log your IP address, browser type, device model, and operating system. We use this to detect unauthorized account access, prevent fraud, and understand which devices and platforms our players prefer.

How We Use Your Data

We use your personal information for several purposes. First, we use it to provide you access to duar88. We need your email to send account notifications, your phone number to verify identity during login, and your payment details to process deposits and withdrawals.

Second, we use your data to comply with law. Anti-money-laundering (AML) and Know Your Customer (KYC) regulations require us to collect and verify identity information, detect suspicious transaction patterns, and report certain activities to financial regulators. We cannot operate duar88 without performing these checks.

Fourth, we use your data to improve duar88. We analyze which games and betting markets are most popular (Liga 1 fixtures, Piala AFF tournaments, live blackjack tables, Mobile Legends esports markets), which payment methods users prefer, and what features would make the platform better. This analysis is done on anonymized data where possible.

How We Protect Your Data

We apply multiple layers of security to protect your information. All data transmitted between your device and duar88 is encrypted using TLS (Transport Layer Security), the same technology that secures banking websites. Your password is hashed and salted, meaning we do not store your actual password — we store a transformed version that we can only verify, never read.

Our servers are located in secure data centres with restricted physical access, video monitoring, and redundant power and cooling systems. We use firewalls, intrusion detection systems, and regular penetration testing to guard against unauthorized access. Database access is logged and requires multi-factor authentication from authorized staff.

We perform regular security audits and vulnerability assessments. If we discover a security gap, we prioritize fixing it immediately. We also have a data breach response plan: if unauthorized access to your data occurs, we will notify you and relevant authorities within legally required timeframes.

Who We Share Your Data With

We do not sell or lease your personal information to third parties. However, we do share your data in limited circumstances:

• Payment processors: To process deposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank, we share transaction details with payment providers and your financial institution. They use this only to settle your payments.
• Regulatory authorities: If required by law or a valid court order, we disclose account information to government agencies, financial regulators, or law enforcement. We will notify you of such requests where legally permissible.
• Service providers: We may share your data with third-party vendors who perform services on our behalf (email delivery, customer support software, hosting providers). These vendors are contractually bound to protect your data and use it only for the service they provide.
• Our team: Our customer support staff, compliance team, and account managers access your data as needed to assist you, verify your identity, or investigate disputes. All staff sign confidentiality agreements.

How Long We Keep Your Data

We retain your data for as long as necessary to provide duar88 services and comply with legal obligations. Your account profile, transaction history, and gaming activity are retained as long as your account is active. After you close your account, we retain anonymized records for a further period (typically 3–7 years) to comply with anti-money-laundering and tax regulations.

Identity documents (scans of your national ID or passport) are retained securely for the duration of your account plus a retention period mandated by regulation. If you request deletion of your account and we can do so without violating legal requirements, we will delete your personal data and notify you.

Your Rights Over Your Data

You have the right to access, correct, and delete your personal information. You can view your account profile, transaction history, and stored identity documents within your duar88 account settings. If you find any errors (incorrect phone number, wrong address), contact our support team and we will correct them within one business day.

You have the right to request deletion of your account and associated personal data, subject to legal retention requirements. Submit a deletion request via our support team, and we will process it within one business day. Some data (transaction records for regulatory compliance) may be retained even after account deletion.

You have the right to withdraw consent for optional data uses (such as marketing emails). You can update your communication preferences in your account settings or request changes via email.

Cookies & Tracking

We use cookies to recognize you when you return to duar88, remember your preferences (preferred language, theme), and track site performance. Essential cookies are necessary for login and security; optional cookies improve user experience. When you first visit duar88, we ask for your consent to non-essential cookies.

We use analytics tools to understand how players use duar88 — which sections they visit, how long they stay, which games are most popular in Jakarta versus Surabaya, whether they accessed duar88 during Idul Fitri or Piala AFF season. This analysis helps us improve the platform. We do not track your activity across other websites.

International Data Transfer

Our servers and data centres may be located outside Indonesia. When we store your data on servers in other countries, we ensure that those locations have equivalent data protection standards or that we have legal mechanisms (such as data processing agreements) in place to protect your information.

Contact Us About Your Privacy

If you have questions about this privacy policy, wish to access or delete your data, or have concerns about how we handle your information, contact our support team via live chat, email, or phone. Our support team is available 24/7 and will respond to privacy inquiries within one business day.

For formal privacy inquiries or if you believe your data rights have been violated, you may submit a written request to our Data Protection Officer (contact details available in your account settings). We take all data-protection concerns seriously and will investigate and respond to all requests.

Policy Updates

We may update this privacy policy from time to time as our platform evolves, as regulations change, or as we implement new security measures. We will notify you of material changes by posting the updated policy on this page and updating the "last updated" date at the bottom. Your continued use of duar88 following publication of an updated policy constitutes your acceptance of the new terms.